Return Policy

We at Jericho Skincare guarantee quality, and we will do everything we can to offer our customer the most excellent Dead Sea Skincare products. However, in the event that you would like to return an order, we would be happy to assist you and provide a refund for the original purchase price if returned within 60 days of your purchase date. The product must be in its original unopened package.


Please note that shipping and handling are not refundable on returns. In addition, shipping costs for sending back returned orders are the customer's liability and are not eligible for refund.


In all other cases, please contact customer service prior to sending your order back so we can assist you on the return, exchange and/or refund options.


Prior authorization is required on returns of opened items. Opened or used items sent without return authorization will not be accepted.
Customer is responsible for return shipping costs on refunds and replacements.


Products eligible for refund must be mailed within 60 days of purchase, in its original unopened package.
Returned items are subject to inspection by Jericho Skincare. Returned products may not be altered, opened or used.
Products are eligible for replacement if the original product arrived damaged, defective, or if the customer received the wrong product.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.


To Return an Order:


1.    Please review our full return policy.
2.    Items must be shipped in original package, including all parts and accessories.
3.    Please include a copy of your invoice or original order number.
4.    Mail your return within 60 days of purchase.

Our Mailing address:


Arabah LLC for Jericho SkinCare
12445 Alameda Trace Circle, Suite #228
Austin, TX 78727


Please allow up to 2 weeks for your return to be processed.
We are not responsible for return packages that may be lost or damaged in transit.
For questions and more information please contact Customer Service:

 

Toll free at (888)-749-9995 Mon-Fri, 9:00AM – 5:00PM Central local time

 

Or

 

send us an e-mail at support@jerichoskincare.com.